Wrike vs Asana: Customer support

Customer service is somewhat like insurance: it’s something you don’t really think you’ll use until you really need it, and when that happens, you want something reliable with a quick resolution. With software, customer support is more than just answering queries, it also includes user resources.

First things first: what are Wrike’s support options? This is what you can expect:

• Online support form
• Chatbot for basic questions
• Interactive training, videos, and a knowledge base
• Community forum to ask questions and get tips
• Live webinars and developer portal to get more in-depth knowledge on certain topics

Wrike endeavors to answer inquiries quickly and pairs you up with a customer specialist to help answer questions and guide you through the onboarding process.

Asana’s support options also come in different forms. Here’s what the brand offers:

Submitting a form will connect you with an Asana support agent who will answer your inquiry. The company claims to have support agents available 24/7/365, so response times shouldn’t be too long.

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